Orders
Where do you ship and where do you ship from?
We deliver anywhere in the world. Add the items to Cart and enter the zip code in the Cart page to know about the full cost of your purchase. Please note that freight cost does do not include duty fees and any further local taxes.
If you experience the alert of missing shipping fees calculation, no problem: contact us at info@montina.it stating products you need, town and country. A quotation will be provided as soon as possible. Orders placed on www.montina.it will be shipped from Italy
What are payment methods on Montina.it?
Montina.it applies different methods of payment: you can choose your favourite one amongst PayPal, Credit Card and Bank Transfer.
Payment via PayPal is carried out via your Paypal account or debited to the bank account or credit card associated to your profile on Paypal. For payments via bank transfer, you will our bank details attached to the order confirmation email. Please note that payments by bank transfer require 48 extra hours to be verified. The order is processed once we will be notified of the payment.
How can I place an order on Montina.it?
Ordering on www.montina.it is super fast. After adding all the items you want to the Cart page, access the checkout process via the Cart red icon: review the items you've added. If you have a discount code, add it. If you want to know the shipping costs in advance, add your ZIP code. Then click on the "Proceed to Checkout" button. You can still edit your order until the end of the purchase process.
Choose if you want to shop either as a Guest or registered user: we suggest to login as you can keep track of the status of your order anytime. To finalize the purchase, you need some data, including the shipping address and, if you want an invoice, the VAT number: make sure you have everything at hand. After specifying your details and entering the coupon, select the payment method you prefer. By clicking on the "Order now" button, your order will be completed and you will receive a confirmation email. If you have selected the bank transfer method, you will be sent an email with bank details (if you do not immediately receive our email, check also the Spam / Promotions folder of your mailbox). The order is processed once the payment has been notified by Montina customer care.

Order Cancellation
How can I cancel the order?
Once you have completed your order, it will no longer be possible to change it: for this reason we suggest to carefully review the quantities and finish of the items you wish to purchase. If you wish to cancel your order or part of it, write to info@montina.it.
If the order has already been confirmed by the system, you have 3 days to proceed with the cancellation request. If it occurs later, you will be charged 20% of the order value to be canceled. The cancellation cannot take place in any case if the order has already been shipped: in that case you will have to activate the return procedure.

Lead time and shipping
What are the lead times on Montina.it?
Lead times depend on the item and finish. Many items are being put into production specifically for your order, therefore timing to have the product ready will be once the order is places: this is why timing is not stated on the product page. Once we have received your order and payment, we check lead time and share it with you. If your purchase is in stock, the order is shipped within 48 hours. Most items are not on stock and they are shipped between 3 and 6 weeks or, in rare cases, after a longer time.
A further email with the shipping details and tracking code is sent once the goods leave our warehouse for delivery.
How much does the shipping cost?
The cost of shipping varies according to the volume of the order, country and location: in the Cart page, enter ZIP code and country to know how much you are going to spend. If it cannot be calculated automatically, contact us and we will provide you with a quotation.
Please note that shipping cost does not include custom duties or any local taxes.
If you are in doubt, do not hesitate to write to info@montina.it
Who is in charge of shipping my purchase?
The delivery of your order will be made through the best couriers available on the market: as soon as your order is assigned to them, you can use their tracking number to follow your shipping.

Delivery
Do you deliver to the upper floors?
Standard delivery is to street level: we deliver by air, by sea and by land. If you live in a hardly accessible area, please let us know before placing your order.
Delivery to upper floors is available but it must be agreed before finalizing the order. For this reason, we invite you to contact us at info@montina.it specifying items quantity, floor and elevator dimensions, if any. Such non-standard delivery service has an extra cost. If you have doubts or questions, do not hesitate to contact us.
How is my order delivered?
Via tracking code you will always know the status of your shipping.
If you are not at home, generally the courier leaves a notice and comes back the next day: If customer is not reachable once again, shipped items remain in storage until further notice. After that, items are returned and storage costs are charged to the end customer.
What should I do once I receive the order?
Once you have collected your purchase from the courier, the customer must check either that everything is intact and well packed and that number of boxes matches what written on the delivery note. Shipping damage or mismatches must be verified, reported on the delivery note and sent to Montina.it. Remember: you have 14 days to report any discrepancies and make a complaint. After this deadline, we will not be able to respond.

Pick up in Showroom
Do you have a brick and mortar shop?
Montina has a showroom in Italy, where we are based. Showroom is open to furniture professionals and their clients as well as individuals. Are you an architect or an interior designer? Contact us at info@montina.it for special sales conditions and customization services.
Can I collect my purchase directly in your headquarter?
Yes. If you wish to personally collect your order, choose Pay online and collect in the showroom as the shipping method. Once the order is ready for pick up, you will be notified via email.

Return
What if the shipping is damaged?
In case of relevant damages, you have the right to refuse the goods, indicating the reason for non-collection on the delivery receipt. Remember to notify us within three days by writing to info@montina.it. We will contact you to fix the date of collection, replacement or refund with you. The customer agrees to return items via courier: items must be packaged carefully and possibly in the original packaging. Cost of return shall be borne by Montina
If the packaging is slightly damaged, you can accept the goods and check the integrity of the products once unboxed. If even the goods inside are not in perfect condition, send us some images within 3 days. Montina undertakes to make a second shipment to the customer, or proceed with a refund, once the purchase has returned. For the return, use the same protective cardboard box in which you received your order. If this is not possible, use an equally safe protective box. Cost of return shall be borne by Montina. Remember: Returns and Reimbursements do not apply to Montina items available with custom finishes only. You can read if a Montina product has standard or custom finishes in the product page.
What do I do if I don't like my purchase?
The law protects online purchasers: you have 14 days to write to info@montina.it and express your will to withdraw and return a purchase that you do not like. For returns, use the same protective cardboard box in which you received your order. If this is not possible, use an equally safe protective box. Cost of return for wrong purchase shall be borne by the client. Remember: Returns and Reimbursements do not apply to Montina items available with custom finishes only. You can read if a Montina product has standard or custom finishes in the product page.
How is the refund processed?
Reimbursement concerns the value of the purchased goods: shipping costs will not be reimbursed. Reimbursement will be processed via the payment method you used to place the orders. Returns and Reimbursements do not apply to Montina items available with custom finishes only. You can read if a Montina product has standard or custom finishes in the product page.

Safety and trust
What is the warranty on the purchase?
Purchased items are covered by all-risk insurance during the whole shipping. Items purchased on www.montina.it benefit from the standard 12-month warranty provided by producers plus a coverage up to 24 months for defects, as required by Italian Legislative Decree 206/05. Product warranty is valid only if customer presents the invoice. If the customer is not satisfied with the purchase on www.montina.it, he/she has the right to return the order and ask for product value refund. Please note returns and refunds do not apply to custom-made or clearly personalized furnishing accessories.


Technical Problems
We daily work to provide you with the best shopping experience on www.montina.it: however we know that sometimes inconvenience can happen. First of all, make sure that your operating system on smartphone, desktop or tablet is up to date. If the problem persists, contact us at info@montina.it attaching a screenshot of the error page. Please also indicate, if possible:
- operating system
- browser
- device